Judith Lynch

Real old fashioned customer service.  They understood my needs right from the very start making the process of  creating what will be an heirloom piece for my family a very enjoyable and exciting experience.  With exceptional knowledge of what my uncut stone was, to the cut and style of the stone, supporting my style choice for the setting, designing it to perfection and employing the best trades people to complete each step. I highly recommend Springfield Jewelers for quality service and support.  Well done to you all 

Jess Cunningham

I absolutely love this jeweller! From start to finish designing my custom ring, the team was nothing but helpful and patient! I changed the design several times, but nothing was too much for them! My ring turned out absolutely amazing and even better than I imagined! I highly recommend these guys and already have friends wanting their inheritance jewellery made into something they can wear after seeing how beautiful mine was! I love supporting local businesses, also! Absolutely 5 stars!

Sandy Carruth

Pranay and the team are amazing! They are so friendly, professional, and the best at what they do. Pranay helped us create the most beautiful engagement ring! I absolutely LOVE it! It means so much to us that he made the experience so seamless and enjoyable. The ring is exactly as we pictured it and even better in real life! Everything we asked for and more, really. I even got goosebumps.  We highly recommend Pranay and the team for sure. We will be back to design our wedding rings. Thank you so much!

Do you offer a warranty?

All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement. We stand behind our hand-crafted jewellery 100% and offer a comprehensive set of warranties so that you can purchase confidently. 
We Offer a Lifetime Manufacturer's Warranty. We guarantee our workmanship and take responsibility for structural defects. 
We recommend bringing your piece in for a free clean, polish, and inspection every 6 months.

Where are you based?

Springfield Jewellers is a family-owned and operated business located in the heart of Springfield.
With a focus on end-to-end, inclusive customer experience, Springfield Jewellers has developed a solid reputation of trust, honesty, and integrity within the jewellery industry.
We are located in the Target Mall inside Orion Springfield Central.

What's your custom ring refund policy?

Every piece of jewellery we create is 100% custom. Most of our diamonds and gemstones are purchased specifically for each piece on our customer's behalf, so we are unable take items back and put them in stock for another customer.
Because of that, we don't accept returns or offer refunds or cancellations after you've paid to secure your stone(s) or after you've accepted your final proposal to begin production, whichever comes first.
 Don't worry; we know that when it comes to the fine jewellery you design with us, pretty close doesn't cut it! If you aren't thrilled with your CustomMade jewellery, we'll modify or remake it at no additional charge. Review our CustomMade Satisfaction Guarantee for full details.